MidwayUSA Reviews
(Rated by 13 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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%OFFOverall Rating
4.4
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.3
- Return Policy4.7
- Good Value4.4
- Shipping & Delivery4.6
- Customer Service4.3
Recent Customer Reviews (13)
Silke Beike
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Gracie Patterson
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Holly Cartwright
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Sienna Bolton
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Eustorgio Panicucci
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Nita Gay
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William Deegan
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Nicholas Pickens
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Niamh Bird
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Lila Hunter
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MidwayUSA Pros & Cons
Pros
1
Diverse Product Selection: MidwayUSA offers a wide range of products including ammunition, gun parts, reloading supplies, optics, and hunting gear.
2
Customer Support: They provide live customer service chat, in-site emails, and a customer service hotline, ensuring multiple avenues for resolving issues.
3
Product Information: The website offers detailed product descriptions, reviews, and videos, helping customers make informed decisions.
4
Customer Satisfaction Focus: MidwayUSA emphasizes customer satisfaction and has a track record of ensuring customer experience satisfaction.
CONS
1
Shipping Issues: Many customers have reported problems with shipping, including delayed deliveries, wrong orders, and poor packaging.
2
Customer Service Problems: There have been numerous complaints about poor customer service, including unhelpful representatives and long wait times.
3
Return Policy: The return policy is restrictive, with some items not eligible for return due to safety concerns, and high return shipping fees.
4
Quality Control Issues: Some customers have received defective or blemished products, which can be difficult to exchange or return.
MidwayUSA Features and Benefits
Features
Industry Best Pricing
Provides competitive pricing on ammunition and outdoor products, with industry best pricing on ammunition and specific discounts on various types of rifle ammunition.
Faceted Search
Easily find products based on attributes like activity, brand, price, and more.
Comprehensive Product Line
Offers a wide range of products including knives and tools, military surplus, optics, reloading supplies, self-defense and police gear, and shooting gear.
Competitive Prices
Highly competitive prices for shooting, hunting, and outdoor products.
Nitro Express Shipping
Super-fast, low-cost delivery options.
Easy to Do Business With
User-friendly website and customer service.
Multi-Channel Support
Customers can place orders and seek assistance via the website, phone, email, and web chat.
Customer Order Pickup
Option to place and receive an order in 30 minutes or less through onsite order pickup.
Partnership with UPS
Over 85% of orders are handled by UPS, ensuring efficient and cost-effective shipping.
Support for the 2nd Amendment and Shooting Sports Industry
Supports the NRA and the MidwayUSA Foundation, which helps communities and organizations raise funds for youth shooting teams.
MidwayUSA Foundation
A public charity that provides long-term funding to youth shooting teams, enhancing their leadership skills, confidence, and discipline.
Diverse Product Selection
Offers a wide range of products including ammunition, gun parts, reloading supplies, optics, and hunting gear.
Customer Support
Provides live customer service chat, in-site emails, and a customer service hotline, ensuring multiple avenues for resolving issues.
Product Information
Offers detailed product descriptions, reviews, and videos, helping customers make informed decisions.
Customer Satisfaction Focus
Emphasizes customer satisfaction and has a track record of ensuring customer experience satisfaction.